BrainXtra Clinic Policies

.1. BrainXtra Clinic Charges Policy (Last Updated: April 14, 2021)

Charges for the 8 week BrainXtra Clinic is NZ $480.00 (inclusive of GST). (NZ $60.00 per week)

Payment is to be made  2 days prior to actual clinic start date.

Where a Client Chooses to Discontinue The Program. In the event a client wishes not complete the clinic, they should immediately contact BrainXtra to advise and clarify the situation. Refunds will only be made on the number of full weeks of the clinic program remaining that the client will not be participating in.    The refund rate is $60.00 per remaining non-participating week,   (incl GST).      


2. BrainXtra Tablet  Policy

To undertake the BrainXtra Clinic, there is a single weekly face to face clinic session at an appointed venue, date and time, and on other days the client uses a BrainXtra Tablet to do daily morning and evening training sessions for each day and also to do their weekly scientific cognitive assessments .  To do this, the client must have a workable WiFI connection available for the Tablet.

Tablet Damage Policy: The Tablet must be returned to BrainXtra on the last face-to-face meeting of the clinic programme.

BrainXtra reserves the right to check that the Tablet is in the same state and condition when the Tablet was initially presented to the client.

If there is surface or internal damage to the Tablet, the client incurs the expense of full replacement costs of the Tablet.

Conditions Where A Client Takes Ownership Of Damaged Tablet: If the tablet incurs surface or internal damaged in any way, the incident should be reported as soon as possible and then returned to BrainXtra

Where the tablet has to be replaced,  the replacement costs  must be settled within 7 days. of the damage occurring.

Salvageable Tablets: In the case of a returned surface OR internal damaged Tablet, BrainXtra will assess if the Tablet is salvageable, and if so will remove the BrainXtra technology and reset the Tablet software to its factory settings Windows 10 Home Operating system.  Once the client has paid the replacement Tablet cost, The client may then choose to take possession of the Tablet.  

Unsalvageable Tablets: In the event the Tablet is significantly damaged to the point that the BrainXtra software is unable to be removed from the Tablet or the Windows 10 Operating system cannot be restored on the Tablet to operational factory settings, once the client has paid the Tablet Replacement costs, BrainXtra reserves the right to retain ownership of the damaged Tablet to protect its intellectual property that  remains existing on that Tablet.


3. BrainXtra Privacy Policy
BrainXtra (collectively, “we,” “us,” or “our”) may collect specific personal information to provide you with our services.

BrainXtra Client Account
: During the registration process, you will be asked to provide us with information such as your full name, email address, residing address and only additional other personal information pertinent to the delivery of the clinic services. All collected personal information is kept strictly confidential.

BrainXtra Research:  When you participate in the BrainXtra Clinic, you are also assisting BrainXtra’s ongoing research towards improving our Clinical program for greater neuroscience and cognition impact. All Client performance information BrainXtra collects from the participation in 1) programme exercises and 2) cognitive assessments are de-identified, aggregated and used anonymously for BrainXtra’s research to improve its exercise design for all future clients.  All data BrainXtra collects from participation in the clinic exercises and assessments is analyzed anonymously and is always aggregated, anonymous and never presented in any individually identifiable form.

Information Related to the BrainXtra Online Cognitive Tests
: Your cognitive test data and individual reports are kept strictly confidential.   At the conclusion of the clinic program, BrainXtra will provide you with a strictly confidential overview report on your cognitive assessment results, which is sent to your personal email address.  Under no circumstances will BrainXtra forward any client’s Cognitive Assessment Report to any 3rd party. Clients are free to share their reports to their health practitioner on their own recognisance should they wish to do so.

BrainXtra Registration Form:  On the BrainXtra Registration Form, BrainXtra clients may choose to have their BrainXtra cognitive assessment tests setup to give reports that reflect their own name or a pseudo name should they so wish. However BrainXtra has to keep a record of each Clients actual name and their preferred Pseudo names for the duration of the Clinic programme so that can deliver its clinical program to the client.

The Online Cognitive Assessment Test battery used within BrainXtra is a subcontracted licensed service purchased from Cambridge Brain Sciences (CBS), Toronto, Canada.  When you participate in a Cognitive Assessment Test, you are assisting CBS in their world-class research into improving the scientific benchmark norms of the Tests themselves.  The personal information CBS collects when you participate in Tests are de-identified, aggregated and used for CBS’s research and analysis to help CBS better understand their Tests and serve their users.  All data CBS collects is analyzed anonymously and is not presented in any identifiable form. The Cambridge Brain Sciences privacy policy can be seen here:

Access to Personal Information:
You  have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may make a request to access, update and/or correct inaccuracies in your personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

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