BrainXtra Clinic Policies

.1. BrainXtra Clinic Charges Policy (Last Updated: Feb 2, 2020)

Charges for the 8 week BrainXtra Clinic are NZ $50.00 (incl GST) per week or a total single payment of NZ $400.00 (incl GST), to be paid in advance. 

Options For Payment:

Weekly Payments: If paid weekly, the first payment (NZ $50.00) must be made 2 days prior to the clinic start date, and subsequent weekly payments must be paid in advance of each clinic week, by the Friday midday of the week preceding the next week of training. Weeks are calculated from the start date of each clinic.

Single Total Payment: If a client prefers to pay a single total amount for the Clinic (NZ $400.00 incl GST), the payment must be made 2 days prior to the clinic start date.

Where Due Payment Is Not Received: Should a client not make a due payment on expected due dates, BrainXtra will confirm if the client is choosing to leave the clinic programme. Where the client has made the single total payment option, BrainXtra will refund payments for outstanding future training weeks that have not been taken up. BrainXtra will not refund any portion of weekly charges where a client has already participated in, or has begun participating in, any training during that week.

Where a Client Chooses to Discontinue The Programme. In the event a client wishes not complete the clinic, they should immediately contact BrainXtra to advise and clarify the situation.             


2. BrainXtra Tablet Refundable Deposit Policy

To undertake the BrainXtra Clinic, there is a single weekly face to face clinic session at an appointed venue, date and time, and the client uses a BrainXtra Tablet to do daily morning and evening training sessions for the rest of the week and also to do their weekly cognitive assessment tests.  To do this, the client must have a workable WiFI connection available for the Tablet.

Refundable Deposit Paid In Advance: A refundable deposit for this Tablet is charged at NZ $300.00, which must be paid 2 days prior to the first day, week 1 of the clinic program (the tablet will be issued at the face-to-face venue on the first day of the clinic, where instructions are given on how to use the Tablet).

Conditions of Deposit Refund: The Tablet must be returned to BrainXtra on the last face-to-face meeting of the clinic programme. BrainXtra reserves the right to check that the Tablet is in the same state and condition when the Tablet was initially presented to the client. BrainXtra reserves the right to not refund the deposit if there is any surface or internal damage to Tablet.

The deposit will be refunded within week after the last day face-to-face Venue based session of the clinic program when the client returns the Tablet.

Conditions Where A Client Takes Ownership Of Damaged Tablet: If the tablet incurs surface or internal damaged in any way, the incident should be reported as soon as possible and then returned to BrainXtra who will attempt to get the BrainXtra programme working again. If this cannot be done and the client wishes to continue with the programme, this will require the issuing of a new tablet with its refundable deposit being charged.

Salvageable Tablets: In the case of a returned surface or internally damaged Tablet, BrainXtra will assess if the Tablet is salvageable, and if so will remove the BrainXtra technology and reset the Tablet software to its factory settings Windows 10 Home Operating system.  BrainXtra will 1) retain the deposit made on the Tablet and 2) the client may then take possession of the Tablet if they so choose.  

Unsalvageable Tablets: In the event the Tablet is significantly damaged to the point that the BrainXtra software cannot be removed and the Windows 10 Operating system cannot be restored on the Tablet, BrainXtra reserves the right to 1) not refund the deposit for the damaged tablet and 2) not to return such damaged tablet in order to protect its intellectual property that yet remains on that Tablet.


3. BrainXtra Privacy Policy
BrainXtra (collectively, “we,” “us,” or “our”) may collect specific personal information to provide you with our services.

BrainXtra Client Account
: During the registration process, you will be asked to provide us with information such as your full name, email address, residing address and only additional other personal information pertinent to the delivery of the clinic services. All collected personal information is kept strictly confidential.

BrainXtra Research:  When you participate in the BrainXtra Clinic, you are also assisting BrainXtra’s ongoing research towards improving our Clinical program for greater neuroscience and cognition impact. All Client performance information BrainXtra collects from the participation in 1) programme exercises and 2) cognitive assessments are de-identified, aggregated and used anonymously for BrainXtra’s research to improve its exercise design for all future clients.  All data BrainXtra collects from participation in the clinic exercises and assessments is analyzed anonymously and is always aggregated, anonymous and never presented in any individually identifiable form.

Information Related to the BrainXtra Online Cognitive Tests
: Your cognitive test data and individual reports are kept strictly confidential.   At the conclusion of the clinic program, BrainXtra will provide you with a strictly confidential overview report on your cognitive assessment results, which is sent to your personal email address.  Under no circumstances will BrainXtra forward any client’s Cognitive Assessment Report to any 3rd party. Clients are free to share their reports to their health practitioner on their own recognisance should they wish to do so.

BrainXtra Registration Form:  On the BrainXtra Registration Form, BrainXtra clients may choose to have their BrainXtra cognitive assessment tests setup to give reports that reflect their own name or a pseudo name should they so wish. However BrainXtra has to keep a record of each Clients actual name and their preferred Pseudo names for the duration of the Clinic programme so that can deliver its clinical program to the client.

The Online Cognitive Assessment Test battery used within BrainXtra is a subcontracted licensed service purchased from Cambridge Brain Sciences (CBS), Toronto, Canada.  When you participate in a Cognitive Assessment Test, you are assisting CBS in their world-class research into improving the scientific benchmark norms of the Tests themselves.  The personal information CBS collects when you participate in Tests are de-identified, aggregated and used for CBS’s research and analysis to help CBS better understand their Tests and serve their users.  All data CBS collects is analyzed anonymously and is not presented in any identifiable form. The Cambridge Brain Sciences privacy policy can be seen here:

Access to Personal Information:
You  have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may make a request to access, update and/or correct inaccuracies in your personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.